
FREQUENTLY ASKED QUESTIONS!
What is behind each door?
What is behind each door?
One charm per compartment, 24 in all, with no repeats — so the countdown ends with 24 keepsake ornaments.
Can the charms be used again after Christmas?
Can the charms be used again after Christmas?
Yes. Ten sets of hanging strings are included, three per set — natural twine, red ribbon and gold cord — so the charms hang on a tree again next year.
What if my set arrives damaged ?
What if my set arrives damaged ?
Damage and printing defects are covered for 30 days — email support@ootspod.com for a replacement or refund, with return by mail when needed.
How long does delivery take?
How long does delivery take?
Every piece is printed to order. Orders of $100 or more ship free and arrive in 2–10 business days; smaller orders ship for $6.99 and arrive in 8–16 business days.












